These Terms and Conditions set out the basis on which removal services are supplied to customers in Brent and surrounding areas. By booking or using any removal, moving, packing, storage, or related services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or organisation requesting or paying for the services.
Company means the removal service provider operating under these Terms and Conditions.
Services means any removal, moving, packing, loading, unloading, transport, storage, disposal, or related services supplied by the Company.
Goods means the items, furniture, personal belongings, equipment, or materials which are the subject of the Services.
Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
The Company provides residential and commercial removal services within Brent and to and from other locations in the United Kingdom, together with related services such as packing, unpacking, storage, and lawful disposal of certain items. The specific Services to be provided will be set out in the booking confirmation or written quotation accepted by the Customer.
All Services are subject to availability of vehicles, equipment, and personnel on the agreed date. The Company reserves the right to use such route, vehicle type, and personnel as it considers appropriate, provided that this does not materially affect the agreed level of service.
3.1 Enquiries and quotations
The Customer may request a quotation by providing accurate details of the premises, access, property layout, parking arrangements, and an honest inventory of Goods to be moved or stored. Quotations may be given verbally or in writing and are usually based on the information supplied by the Customer.
If the information provided is incomplete or inaccurate, the Company may adjust the quotation or apply additional charges where the work required is greater than originally anticipated.
3.2 Acceptance of quotation
A booking is not confirmed until the Customer has accepted the quotation and the Company has issued a booking confirmation. Acceptance may be in writing or by other clear confirmation as allowed by the Company. By confirming the booking, the Customer acknowledges acceptance of these Terms and Conditions.
3.3 Changes to booking
Any change to the date, time, pick-up or delivery address, access arrangements, or scope of work must be notified to the Company as soon as possible. Changes are subject to availability and may result in a revised quotation or additional charges. The Company is not obliged to accommodate requested changes, particularly during peak removal periods.
The Customer is responsible for ensuring that suitable access is available at both collection and delivery addresses. This includes arranging any necessary parking permissions, suspension of parking bays, or entry permits, and ensuring that stairways, lifts, corridors, and doorways are clear and suitable for moving the Goods.
The Customer must:
Provide accurate information about access restrictions, including controlled parking zones, loading times, narrow streets, or internal access issues.
Be present or represented at the property during the agreed times to direct the Services, unless otherwise agreed in writing.
Properly pack and secure Goods if the Customer has chosen to undertake packing independently, ensuring that boxes are robust and appropriately labelled.
Disconnect all appliances, remove fixtures and fittings where necessary, and ensure that fridges and freezers are defrosted and dry prior to removal.
If suitable access is not available, or if the Customer fails to meet these responsibilities, the Company may apply additional charges, rearrange the service time, or in serious cases, cancel the Services and apply the relevant cancellation terms.
5.1 Prices
All prices are provided in pounds sterling and may be quoted on a fixed-fee basis or according to hourly rates, minimum charges, or distance. The quotation will specify what is included, such as packing materials, insurance limits, and any additional services.
5.2 Deposits and pre-payments
The Company may require a deposit or full pre-payment to secure a booking, especially for larger moves or during busy periods. The amount and due date of any deposit will be specified in the quotation or booking confirmation.
5.3 Payment methods
Accepted payment methods will be specified by the Company and may include bank transfer, card payment, or other approved methods. Cash payments may be accepted subject to the Company’s policy and applicable regulations, including anti-money laundering requirements.
5.4 Payment due date
Unless otherwise specified, full payment is due no later than the commencement of the Services. Where credit terms are agreed for commercial customers, payment must be made within the period stated on the invoice. Time for payment is of the essence.
5.5 Late or non-payment
If the Customer fails to make payment on time, the Company may suspend or cancel Services, retain Goods under a lien until payment is received, and charge interest on overdue sums at the statutory rate allowable under UK law. The Customer will also be liable for any reasonable costs incurred in recovering the debt.
6.1 Cancellation by the Customer
If the Customer wishes to cancel or postpone a booking, notice must be given as soon as possible. The following charges may apply, unless otherwise agreed in writing:
Where more than seven days’ notice is given before the agreed service date, no cancellation fee will normally be charged and any deposit may be refunded or transferred, subject to any specific terms of the quotation.
Where between forty-eight hours and seven days’ notice is given, the Company may charge a percentage of the agreed fee to cover administration and any loss of bookings.
Where less than forty-eight hours’ notice is given, the Company may charge up to 100 percent of the agreed fee.
6.2 Cancellation by the Company
The Company may cancel the Services if:
The Customer fails to pay any required deposit or pre-payment.
The Customer has provided misleading or materially incorrect information which impacts the safety, legality, or feasibility of the Services.
Weather, road conditions, or other events beyond the Company’s reasonable control make it unsafe or impossible to carry out the Services.
In such cases, the Company will notify the Customer as soon as reasonably practicable and will, where possible, offer an alternative date or refund any monies paid for Services not provided, except where cancellation results from the Customer’s breach of these Terms and Conditions.
7.1 Standard liability
The Company will exercise reasonable skill and care in providing the Services. The Company’s liability for loss of or damage to Goods arising from negligence or breach of contract, while the Goods are in its care, custody, or control, is limited to a fixed sum per item or per consignment, as stated in the quotation or booking confirmation.
7.2 Excluded items
The Company will not accept liability for certain items, including but not limited to:
Jewellery, watches, precious metals, cash, bonds, or other valuables.
Collections, antiques, fine art, or items of special value unless specifically declared and agreed in writing.
Animals, plants, perishable goods, or hazardous materials.
These items should not be packed for removal or storage unless the Company has expressly agreed in writing and any additional charges or insurance have been confirmed.
7.3 Customer packing
Where the Customer packs the Goods, the Company is not liable for damage arising from inadequate or faulty packing, including the use of inappropriate containers or failure to secure delicate items. The Company may refuse to transport items that are not suitably packed at its reasonable discretion.
7.4 Indirect and consequential loss
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity, even if advised of the possibility of such loss. The Customer is responsible for arranging any additional insurance that may be required over and above the Company’s standard limits.
7.5 Time limits for claims
Any claim for loss of or damage to Goods must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of delivery or, in the case of non-delivery, within seven days of the expected delivery date. Failure to notify within this time may affect the Company’s ability to investigate the claim and may limit or extinguish liability, except where prohibited by law.
The Company maintains appropriate insurance cover in respect of its legal liability for loss or damage to Goods while in transit or storage, subject to the policy terms and exclusions. Details of insurance cover, including any applicable excess and maximum limits, are available on request or set out in the quotation.
It is the Customer’s responsibility to consider whether the level of cover provided is adequate for their Goods and to arrange additional insurance if necessary.
The Company operates in accordance with applicable UK waste and environmental regulations when providing disposal or clearance services. The Customer acknowledges and agrees that:
All waste removal and disposal must comply with current legislation, including duty of care requirements and restrictions on hazardous or controlled waste.
The Company will only remove waste types it is legally permitted to handle and may refuse to remove any item that is prohibited, hazardous, or not properly identified.
Additional charges may apply for certain waste streams, including electrical items, mattresses, construction debris, or items requiring specialised disposal.
The Customer remains responsible for declaring any hazardous substances or items requiring special treatment and for complying with any instructions given by the Company in relation to safe handling and disposal.
The Company will use reasonable efforts to carry out the Services on the agreed date and within a reasonable time. However, the Company is not liable for loss or delay caused by events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, industrial action, acts of terrorism, or public emergencies.
Where such events occur, the Company may suspend, delay, or reschedule the Services and will keep the Customer informed as far as reasonably possible.
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that an attempt can be made to resolve the matter promptly. Complaints relating to damage, loss, or service quality should be supported by reasonable evidence such as photographs, inventories, or correspondence. The Company will review complaints in good faith and respond within a reasonable time.
The Company will process personal data in accordance with applicable UK data protection law. Personal information collected during enquiries, bookings, and performance of the Services will be used only for legitimate business purposes, such as managing the Contract, handling payments, and complying with legal obligations. The Company will take reasonable steps to secure personal data and will not sell or disclose it to third parties except where required for service delivery or legal compliance.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided under them.
14.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company and supersede any prior discussions or representations relating to the Services.
14.2 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
14.3 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of the Company. The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will not affect existing Contracts already confirmed with the Customer unless required by law.
14.4 Assignment
The Company may assign or subcontract any of its rights or obligations under the Contract, provided that this does not materially reduce the level of service. The Customer may not assign the Contract without the Company’s prior written consent.
By confirming a booking or using the Services, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
If you are looking to move in NW1 area, then you should call one of the most reliable removals companies Brent.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(62)